UNRAVEL THE MISTERY

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TURNING MISTERY INTO MASTERY

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Great people are those who are not attached to their opinions and are willing to see things through others' eyes.

Ray Dalio

IN-SIGHTFUL

SOLUTIONS

SIDE-BY-SIDE

TALK 2 ME

OUR GOAL

TURNING MISTERY INTO MASTERY

Empower your company decision making processes with strategic insights from your customers perspective

OUR SERVICES

MISTERY

SHOPPER

Gain invaluable insights into your customers' experiences and perceptions WITH OUR SOLUTIONS.

GEO

MARKETING

MAKE INFORMED DECISIONS THROUGH MAPPING INTELLIGENCE AND Benefit from our

expertise in land

development

NEW BUSINESS

& FEASIBILITY

Embark on your new business journey with confidence. MAKE INFORMED INVESTIMENT DECISIONS. AND assess the feasibility and profitability

of proposed

ventures.

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Realize a New Idea

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TRANSFORM

MISTERY INTO MASTERY

MEET OUR SEGMENTS

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Fantastic shoe store

Let's get

started

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Beauty and Self care

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Experiences

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Elderly People Exercising in Gym

Institutional

Services

Businessman in hotel paying at checkout
Woman with Airline Tickets
Male Real Estate Agent handshaking clients after successful negotiations in office
Business Traveler Arriving at His Hotel
Woman Online Shopping at Home
Man with backpack in sports store
Stylish Woman in Pink Shoe, Blue Socks, and Bag
Man in sporting goods store
men fashion clothing store guy smart casual outfit
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Retails .

e-commerce

&

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Wine tasting event.
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Gastronomy

Let's Work

Together

Ready to see your company

through your customer eyes?

CLICK HERE

AND LET THE MAGIC BEGIN


Unreavel the mistery

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Transform it to mastery

Understand how our solutions can help you

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Mom and Daughter in Matching Outfits Covering Face with Book

Want to become a mistery shopper?

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Realize a New Idea

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INSIGHTFUL

SOLUTIONS

SIDE BY SIDE

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Realize a New Idea

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MISTERY

SHOPPING

Mystery shopping is like getting a backstage pass to the world of customer experience. It's the ultimate undercover mission where individuals, known as mystery shoppers, slip into the

role of everyday customers to interact with a business's products, services, and/or employees in a naturalistic manner and assess the quality of service provided by businesses.

How Does it Work?


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Our mystery shoppers are the secret agents of customer ​satisfaction from the cleanliness of the premises to the ​sparkle in employees' eyes. From a website click to receiving ​the package.


They're trained and equipped with keen eyes and sharp ​senses to observe and evaluate every aspect of the

customer journey, such as the helpfulness of staff, the

speed of service, the quality of products, and adherence to ​company policies and procedures, uncovering hidden gems ​and sniffing out areas for improvement.


They may be asked to make purchases, ask specific ​questions, or engage in particular interactions with ​employees to assess their performance.

Woman Is Doing Online Purchases
Seller and Buyer having a Negotiation
New car purchase
Young Couple Buying Refrigerator In Appliance Store
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In today's rapidly growing consumer landscape, where

consumption is skyrocketing, the customer experience has

never been more critical. We recognize the power of exceptional customer experiences in ​driving loyalty, fostering brand advocacy, and ultimately, propelling business success.


Crafted with meticulous attention to detail by our team of experts,

our solutions empower you to uncover hidden opportunities and

achieve excellence.

Want to become a Mistery Shopper? Apply here

@insidebyside.com

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Connect

to what counts

Let's get started

WANT a QUICKER response
CALL US AT 778 302 1017 OR SEND US A MESSAGE
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Meaningful

It needs to ​be relevant

OUR VALUES

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Create better ​Environments

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Empowerment

for our team and clients ​to achieve their full ​potential

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Elegance

We believe in the magic ​of the sophistication ​touch and elegance of ​customer service

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People

Driving growth through ​knowledge sharing, ​skill development, and ​meaningful ​connections

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Communication

Fosters truth ​and... resolves ​everything

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mistery shopper

visits delivered

business diagnostics

projects

geomarketing studies

Gabriella Pimenta, CEO | COO

Entrepreneur and Bu​siness Strategist

An Authentic, Energetic & Enthusiastic land development engineer, ​with strategic business growth backgrownd. With over 10 years of ​experience in empowering people in their decision making. An ​oportunity creator and identifier. A passionate for optimizing ​processes, manufacturing insights, improving standards, cus​tomer experience, and, of course, soccer.

KNOW MORE ABOUT OUR SOLUTIONS